Your clients don’t need magic
They need strategy that works

I’m Sonia Collado, Customer Success Specialist
I’ve built departments from the scratch, designed strategies for early-stage products, and supported teams through moments of chaos, uncertainty, and growth.
I’m not here to promise magic.
I’m here to talk about real strategy backed by data, empathy, and proven processes that work, even when everything feels like it’s falling apart.
What distinguishes me?
Why do I do this?
Because I know what it’s like to build from zero, no processes, no team, no clear metrics.
Because I’ve lived it. I’ve been there.
I’ve launched products without manuals, without active users, and without playbooks.
And I learned something crucial: Customer Success isn’t just “premium support” it’s a business strategy that starts before the customer signs and doesn’t end at renewal.
Today, I help teams and companies design customer strategies that actually work.
Let’s build relationships that last, grow and drive real impact.
What people say about working with me
Make customers come back. Make them recommend. Make them remember