Your clients don’t need magic
They need strategy that works
“A reflection for those who guide clients from chaos to strategy.”
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Radical Candor: The Leadership That Retains Talent
20 feb 2025 Leadership & Team Management
Embrace transparency and honesty to build strong, loyal teams. Discover leadership approaches that foster trust and retention.
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Meetings and Reports in CS: Keys to a Strategic Team
14 feb 2025 Metrics & KPIs, Leadership & Team Management
Optimize your team’s performance with effective meetings and reporting. Discover practices that drive alignment and informed decision-making.
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The Power of Analytics in CS: From Data to Action
7 feb 2025 Metrics & KPIs
Discover how data-driven strategies can enhance customer retention and satisfaction. Transform insights into impactful actions for your CS team.
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Action Plan: Creating an Effective Funnel for Customer Loyalty
31 ene 2025 Retention & Loyalty, Trends & Automatization
Design a customer success funnel that enhances engagement and reduces churn. Align communication strategies to support customer journeys.
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The Inbound Methodology: Key Insights for a CSM in 2025
24 ene 2025 Trends & Automatization
Adapt to future trends with inbound strategies tailored for customer success. Prepare your CSM approach for the evolving digital landscape.
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Hyperautomation and Customer Success: Key Insights in the Digital Era
16 ene 2025 Trends & Automatization
Leverage automation to streamline processes and deepen customer relationships. Explore tools that enhance efficiency without sacrificing personalization.
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Loyalize Your Customer from Minute One
7 ene 2025 Retention & Loyalty
Set the tone for long-term relationships with impactful initial interactions. Learn tactics to engage and retain clients from the outset.
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Inbound Sales and How They Impact Churn
27 dic 2024 Retention & Loyalty, Trends & Automatization
Explore how inbound sales strategies influence customer retention. Align sales and CS efforts to minimize churn and maximize value.
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What is a Customer Success Manager?
11 nov 2024 Leadership & Team Management
Understand the pivotal role of CSMs in driving customer satisfaction and growth. Explore the skills and responsibilities that define successful CSMs.