Your clients don’t need magic
They need a strategy that works
“A reflection for those who guide clients from chaos to strategy.”
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How to Build Brand Advocates
3 abr 2025 Retention & Loyalty
Turn satisfied customers into passionate advocates for your brand. Implement strategies that foster loyalty and organic promotion.
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What if Customer Success isn’t what you thought? How to measure it from scratch
20 mar 2025 Metrics & KPIs, Retention & Loyalty
Redefine success metrics to align with actual customer outcomes. Implement measurement strategies that reflect true value delivered.
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Customer Retention: The Real Battlefield of CSM
13 mar 2025 Trends & Automatization
Identify key strategies for maintaining and enhancing customer loyalty. Learn how proactive engagement can reduce churn and foster growth.
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Past and future: the (R)evolution of CSM
6 mar 2025 Trends & Automatization, Retention & Loyalty
Explore the transformative journey of the Customer Success Manager role and its future trajectory. Discover how evolving strategies are reshaping customer relationships.
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Radical Candor: The Leadership That Retains Talent
20 feb 2025 Leadership & Team Management
Embrace transparency and honesty to build strong, loyal teams. Discover leadership approaches that foster trust and retention.
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Meetings and Reports in CS: Keys to a Strategic Team
14 feb 2025 Metrics & KPIs, Leadership & Team Management
Optimize your team’s performance with effective meetings and reporting. Discover practices that drive alignment and informed decision-making.
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The Power of Analytics in CS: From Data to Action
7 feb 2025 Metrics & KPIs
Discover how data-driven strategies can enhance customer retention and satisfaction. Transform insights into impactful actions for your CS team.
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Action Plan: Creating an Effective Funnel for Customer Loyalty
31 ene 2025 Retention & Loyalty, Trends & Automatization
Design a customer success funnel that enhances engagement and reduces churn. Align communication strategies to support customer journeys.
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The Inbound Methodology: Key Insights for a CSM in 2025
24 ene 2025 Trends & Automatization
Adapt to future trends with inbound strategies tailored for customer success. Prepare your CSM approach for the evolving digital landscape.