Where complexity becomes growth

I designed a wedding for a red alert. This is how you design systems that don’t break

29 abr 2026 Customer Relationship, CS Strategy

Is organizing a wedding different from organizing a company or your department? What processes should you consider for your customers or guests? Come in and I’ll tell you there are more similarities than you think.

I designed a wedding for a red alert. This is how you design systems that don’t break
The more you grow, the more support you need… or not? What Linear reveals about how to better design your system

The more you grow, the more support you need… or not? What Linear reveals about how to better design your system
How to rebuild trust after a product failure

How to rebuild trust after a product failure
Bournout — Who looks after the team that looks after the customer

Bournout — Who looks after the team that looks after the customer
CS & Support: how a snapshot of both helps your team. Metrics

CS & Support: how a snapshot of both helps your team. Metrics
Customer Success is not support; the problem is your system is

Customer Success is not support; the problem is your system is
The “All Good” Trap

The “All Good” Trap

In the newsletter I share frameworks, real decisions and how to design client systems that actually work.