| Data Analyst | Interpret health scores | Gainsight, Looker, Vitally |
| Educator | Drive product adoption through training | Loom, Notion, webinars |
| Strategic Partner | Identify business goals and generate value | QBRs, Kickoff calls |
| Commercial Executive | Spot and execute upsell or cross-sell opportunities | HubSpot, Salesforce |
| Emotional Supporter | Manage client frustration and expectations | Empathy, active listening |
| Project Manager | Coordinate implementations and timelines | Asana, Jira, Trello |
| Support Specialist | Solve technical or product issues | Zendesk, Freshdesk |
| Product Consultant | Align client needs with product capabilities | Feedback loops, UX sessions |
| Community Builder | Create and nurture user communities | Forums, Slack, virtual events |
| Retention Specialist | Build strategies to reduce churn | Data analytics, surveys |
| Onboarding Specialist | Activate new clients and ensure early value | Notion, Walkme, Userpilot |
| Training Coordinator | Design scalable training programs | TalentLMS, Canva, Google Slides |
| Product Evangelist | Promote product value internally and externally | LinkedIn, Webinars, Success Stories |
| CS Operations (CSOps) | Improve internal CS processes and efficiency | SQL, Salesforce, Zapier |
| Feedback Specialist | Collect, analyze, and prioritize client feedback | Typeform |
